Shipping Policy
☆ We currently only ship within the UK (International shipping coming soon).
​
☆ It generally takes between 1 - 4 business days to prepare your order for dispatch. As all jewellery items are made to order, larger orders of multiple items may occasionally take a little longer but you will be notified if this is the case.
​
☆ Postage is calculated by weight at checkout and starts at £4. All orders are sent via Royal Mail's 'Tracked' service.
'Standard' takes an estimated 2-3 business days from dispatch.
'Express' takes an estimated 1-2 business days from dispatch.
​
☆ We offer FREE UK SHIPPING on orders over £60. This will be applied automatically at checkout.
Returns
To request a return, please contact us at charmingstars@outlook.com
☆ Returns must be requested within 14 days of receipt of your order.
☆ All items must be returned unused and in the same condition they were received in.
​
☆ Items ineligible for return:
Unfortunately, we cannot accept returns on custom or bespoke items.
Due to hygiene reasons, we cannot accept returns on earrings.
​
☆ The customer is responsible for return postage costs.
​
​
Faulty / damaged items
​
☆ The above exceptions do not apply to items that are received faulty or damaged
​
☆ Please inspect your order upon receipt and contact us immediately if it is found to be faulty, damaged or incorrect. The sooner you contact us, the quicker we can try to rectify the situation.
​
☆ Refunds will be issued as soon as the above criteria have been met. However, please note that your bank may take a few days to process the transaction.